Privacy, Terms and Refunds
Last updated: 6 November 2026. DE-Shoppers is a service of Doxa Enterprises, BN 3068584, Ilorin, Kwara State.
1. Your details (Privacy)
When you place an order or apply to be a Shopper, we collect the details you give us: your name, phone number, city, area, address or landmark, your shopping list, your notes, and for Shopper applications the information you provide.
We use them only to buy, deliver and confirm your order, to review your application, and to contact you about either, including on WhatsApp. We do not sell your details. We share them only where needed to complete your delivery, or where the law requires.
Your details are stored in a private Google Sheet that only our team can open. To keep you from losing a long list if the page reloads, the order form also saves a draft on your own phone or computer. It is removed when you tap Confirm on WhatsApp.
Under the Nigeria Data Protection Act 2023, you may ask us to show you, correct or delete your details. Message us on WhatsApp or email the address below. You may also complain to the Nigeria Data Protection Commission.
2. How orders work (Terms)
- We shop to your list. Your list, with item, quantity, size and brand, is the record of your order, and every order has a reference number.
- We buy at the current market or shop price and send you the confirmed total on WhatsApp before you pay. You never pay more than the total you confirm.
- Your total is the cost of your items, a service charge of 5% of what we actually spend on your items, plus transport and packaging. The 5% is the same for every kind of item. Transport is never a fixed fee: it depends on where you live and on the size and weight of your goods, and it is quoted separately for each order.
- You pay by bank transfer. You can pay any day after ordering, ideally at least 48 hours before delivery, and you can change your list until you pay.
- We deliver on Saturdays and at month-end, between 9am and 3pm. If month-end falls on a Sunday, we deliver on the Saturday before. Different times can be agreed as a special arrangement.
- If an item is unclear, unavailable or different from what you asked, we follow the instructions you gave in the order form: contact you, substitute the closest match, or skip it.
- We currently deliver within Ilorin.
3. Electronics, appliances and furniture
- We shop for everything in the home, including electronics, appliances, kitchenware, bedding and furniture.
- We buy these items only from shops that give a warranty. We do not buy any item that has no warranty.
- Electronics and appliances are tested before delivery.
- Heavy and bulky items such as fridges and furniture need transport that depends on their size, so we confirm the transport fee with you before you pay.
4. Prices and refunds
- If a price goes up by shopping day, we do what you chose in the order form: ask you first, approve up to a set percentage, or reduce the quantity. We do not pay more than you allowed.
- If a price goes down, we refund the difference within 24 hours.
- After shopping, we send a short price sheet showing what we actually paid and any difference or refund.
- If something in your delivery is not what you listed, message us on WhatsApp with your order reference and we will review it with you.
5. Contact
WhatsApp and phone: 0806 384 7608
Email: deshoppers6@gmail.com